Dodan Foods Returns Poilcy

At Dodan Foods, we strive to provide you with high-quality products. We understand that sometimes a return or exchange may be necessary, and we've made this process as simple as possible.

1. Inspection at Delivery

We encourage all customers to inspect their products at the point of delivery before accepting them. This helps ensure you're satisfied with your purchase and allows for immediate resolution of any issues.

2. Immediate Returns

If you find any issues with your product upon delivery (such as damage, incorrect items, or quality concerns), you have the right to refuse acceptance and return the product immediately to the delivery person. In this case:

• You will receive a full refund or replacement, as per your preference.
• The refund will be processed to your original payment method within 2-3 business days.

3. Post-Acceptance Returns

If you accept the delivery but later discover a defect or issue that was not apparent at the time of delivery:

• You may return the product within 2-3 days of the delivery date.
• Please contact our customer service at +2349154528904 to initiate this process.
• Products must be in their original packaging, unused, and in the same condition you received them.

4. Non-Returnable Items

For health and safety reasons, certain items cannot be returned after acceptance, including:

• Perishable goods
• Opened food products
• Products with broken seals

5. Refund Process

• For immediate returns at delivery, refunds will be processed within 2-3 business days.
• For post-acceptance returns, refunds will be issued after we receive and inspect the returned item.
• Refunds will be made to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange a product for a different item:

• Contact our customer service within 3-5 days of receiving your order.
• Exchanges are subject to product availability.
• Any price difference will be charged or refunded accordingly.

7. Return Shipping

• For immediate returns at delivery, there is no cost to you.
• For post-acceptance returns due to our error (wrong item, defective product), we will cover the return shipping costs.
• For other returns, customers are responsible for return shipping costs unless otherwise agreed.

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately at info@dodanfoods.com or +2349154528904.
• We will arrange for a replacement or refund at no additional cost to you.
• Please retain all packaging and damaged items for inspection if required.

9. How to Initiate a Return

To initiate a return or exchange:

1. Contact our customer service team at info@dodanfoods.com or +2349154528904.
2. Provide your order number and reason for the return.
3. Our team will guide you through the next steps and provide any necessary return authorization.

10. Contact Us

If you have any questions about our Returns Policy, please contact us at: info@dodanfoods.com or +2349154528904

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